Aurelia & Pierre comes with a promise of quality; we will repair any piece at no cost to you within the first 60 days of receipt, excluding any damage caused by customer mishandling.
Outside of this we are happy to arrange a chargeable repair or service on your piece. We will always provide a full quote before proceeding with work - simply contact us to enquire.
Return shipping fees will apply on repairs outside of the guarantee period; £10 for delivery within the U.K., €30 for delivery to the E.U. / Europe and $50 for the rest of the world.
The Bespoke Guarantee
Our bespoke and one-of-a-kind high jewellery pieces enjoy a lifetime service guarantee.
When you choose Aurelia & Pierre to celebrate your most significant moments, we want to be with you for the journey. Therefore, any bespoke commission or high jewellery collection piece can be returned to us for a free service and polish. Always.
We cannot accept responsibility for items repaired by another jeweller, and any warranty will be considered void. Let us look after your pieces!
If you believe your Aurelia & Pierre jewellery requires a repair or service, please contact us to arrange.